Claims

At Chubb Travel Insurance our aim is to process your claim as quickly as possible.

On this page, you can find details for how to submit your claim and an outline of the required documents to support your claim.

How to submit your claim:

You need to submit your claim within 30 days of the event giving rise to your claim.
Submit your claim by using our Chubb Claim Centre
Complete ALL relevant sections & questions of the Chubb Claim Centre that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
Ensure that you collate and attach to your claim form ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us needing to contact you for clarification and delay the assessment of your claim.
For prompt assessment of your claim, submit your claim form and supporting documentation by using our Chubb Claim Center. Alternatively you can submit your claim by email to A&HClaims.HK@chubb.com.
Once submitted you should expect to receive confirmation of your claim with claim number and token number by email and / or SMS.
You can check your claim status conveniently by entering the claim number and token number in Chubb Claim Center.

Required documents to submit in support of your claim:

These are the general required documents for claims. The Company reserves the right to request the Insured Person to provide any other information or documents which are not specified in below, if necessary.

Completed Claim Form
Boarding pass, travel tickets and itinerary
Birth certificate (if the Insured Person is below the age of 18)

In addition to the above, the following additional supporting documents are required based on the type of claim you are submitting:


Personal Accident Cover / Burns Benefit	Medical report or certificate issued by a Physician certifying the degree or severity of disability; Police report, where relevant.
Accidental Death	Death certificate; Coroner's report; Police report, where relevant; In the event of a disappearance, presumption of death as proclaimed by court.
Hospital Cash	Diagnosis, including patient name and date of diagnosis, certified by a Physician; Original Hospital bill or receipt issued by a Hospital.
Medical Expenses	Diagnosis and treatment, including patient name and date of diagnosis, certified by a Physician; Original Hospital bill / receipt with itemized list issued by a Hospital; Original receipt for purchase of medical equipment.
Personal Property / Personal Money / Loss of Documents	Original receipts, including date of purchase, price, model and type of items lost or damaged; Copy of notification to airline/public conveyance and their official acknowledgement in writing when loss of damage has occurred in transit; Police report (which must be made within 24 hours of the occurrence); Copy of notification to the issuing authority in respect of loss of traveler’s cheques (which must be made within 24 hours of the occurrence).
Trip Cancellation/Trip Interruption/Trip Curtailment	Original unused ticket for special occasion; All bills, receipts and coupons; Diagnosis and treatment, including patient name and date of diagnosis, certified by a Physician; Official documentation from airline/public conveyance including victim’s name, date, time, duration and reason for delay.
Trip Re-route/Travel Delay/Baggage Delay	Official documentation from the airline/public conveyance including victim’s name, date, time, duration and reason of delay. Original bill/ receipt issued by hotel/airline/public conveyance.
Home Contents Protection	Receipts, including date of purchase, price, model and type of items lost or damaged; Police report (which must be made within 24 hours upon return from the Journey).
Personal Liability	Statement on the nature and circumstances of the incident or event (No admission of liability or settlement can be made or agreed upon without our written consent); All associated documentation received in connection with the incident or event (including copies of summons, all court documents, solicitors’ and other legal correspondence).
Amateur Sport Benefit	Original receipts, including date of purchase, price, model and type of items lost or damaged; Copy of notification to airline/public conveyance and their official acknowledgement in writing when loss or damage has occurred in transit; Police report (which must be made within 24 hours of the occurrence); Diagnosis and treatment, including patient name and date of diagnosis, certified by a Physician; Original receipts for the following: booking of the golf course/diving course or package, ski pass, hiring of golf Equipment/ski equipment/diving Equipment and tuition fee.

You may contact us via mail or telephone.

Chubb Insurance Hong Kong Limited

39/F, One Taikoo Place,
979 King's Road,
Quarry Bay, Hong Kong

Chubb Travel Insurance Customer Service

Monday to Friday from 9:00 am to 5:30 pm
(Closed on Saturday, Sunday and Public Holidays)

Tel: (852) 3191 6611

Fax: (852) 2519 3233

E-mail: Travel.HK@chubb.com

Chubb Worldwide Offices

For the mailing address, telephone number and email address of any Chubb office in our global network, use our office locator.

Worldwide Office Locator

*Collection of Levy on Insurance Premium: Insurance Authority (IA) has announced the collection of levy on insurance premium under the "Insurance Ordinance (Cap. 41)" with effect from 1 January 2018. All premium amounts displayed are inclusive of levy. For further information, please visit www.ia.org.hk/en/levy.

© Chubb Insurance Hong Kong Limited. TravelEase Travel Insurance is underwritten by Chubb Insurance Hong Kong Limited. For full details of the Terms and Conditions of TravelEase Travel Insurance please refer to the Single Trip Policy Wording and Annual Plan Policy Wording. Please read our Privacy Policy and Terms of Use for this website.